If you receive damaged, defective or incorrect merchandise please contact us immediately. We will be happy to give you a refund. Email us at firstname.lastname@example.org and attach a photo of your product.
Due to the personal nature of our products, we cannot accept returns or exchanges for reasons other than those listed above.
Please note, our candles are hand poured. Small imperfections are a characteristic of handcrafted candles. Please keep in mind that minor imperfections such as small bubbles, uneven glass adhesion, and slight colour variation are not considered to be defects. These characteristics will not effect the performance of your candle.